Effective Date: 01/12/2024

Company Name: Viking Online (Lumina Boost) LTD trading as Lumina Boost

Registered Location: United Kingdom

Contact Information: support@luminaboost.com

1. Introduction

Welcome to Lumina Boost. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our platform and services.

By accessing Lumina Boost, you agree to the collection and use of your data as described in this policy.

2. What Information We Collect

When you sign up for Lumina Boost , we may collect the following data:

Personal Information

Name

Email address

Phone number

Business name and details

Billing Information

Payment details (processed securely through third-party providers)

Subscription preferences

Usage Data

IP address

Device type and browser

Login times and session activity

Communications (messages, emails, and SMS sent through the platform)

Third-Party Integrations

If you connect Lumina Boost with third-party services (e.g., Google, Facebook, Stripe), we may collect necessary data for integration purposes.

3. How We Use Your Information

We use the data we collect for the following purposes:

Account Management: To create and manage your account.

Service Delivery: To provide CRM, automation, invoicing, and lead management features.

Billing & Payments: To process transactions securely.

Customer Support: To respond to inquiries and provide assistance.

Marketing & Updates: To send updates, promotional offers, and service-related notifications.

We never sell or rent your personal data to third parties.

4. Data Storage & Security

Your data is stored securely on Lumina Boost servers with encryption and access controls. We implement industry-standard security measures to prevent unauthorized access, data breaches, or misuse. While we take every precaution, no system is 100% secure. Users are responsible for maintaining strong passwords and account security.

5. How We Share Your Data

We only share your data under these conditions:

Third-Party Service Providers:
Payment processors (Stripe), email/SMS providers (Twilio), and marketing integrations.

Legal Compliance:
If required by law, we may disclose information to government authorities.

Business Transfers:

If Lumina Boost is merged, acquired, or sold, your data may be transferred to the new entity. We ensure all third-party providers comply with data protection regulations.

6. Your Rights & Data Control

As a UK-based company, we comply with GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).

Your Rights Include:
Access: You can request a copy of the data we hold about you.
Correction: You can update or correct inaccurate data.
Deletion: You can request data deletion (subject to legal and operational requirements).
Opt-Out: You can unsubscribe from marketing emails at any time.

To exercise any of these rights, contact support@luminaboost.com.

7. Cookies & Tracking Technologies

Lumina Boost uses cookies and tracking technologies to improve user experience.

Types of Cookies We Use:

Essential Cookies: Required for platform functionality.

Analytics Cookies: Help us analyze usage patterns and improve services.

Marketing Cookies: Used for targeted advertising (optional, user-controlled).

Users can disable cookies in browser settings, but this may impact functionality.

8. Data Retention Policy

Active Accounts: We retain user data for the duration of an active subscription.

Inactive or Canceled Accounts: Data is stored for 14 days before permanent deletion.

Legal Retention: Some data may be kept longer if required by law (e.g., financial transactions).

9. International Data Transfers

If you are outside the United Kingdom, your data may be transferred to and processed in other countries where Lumina Boost servers or third-party providers operate. We ensure compliance with GDPR and other relevant laws for international transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Users will be notified of significant changes via email. Continued use of the platform after updates constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy or data protection rights, contact:

📧Email: support@luminaboost.com

💬Live Chat: Available within the Lumina Boost platform